Job Overview:
The CRM Executive is responsible for managing customer relationships, ensuring client satisfaction, and enhancing customer experience. The role includes handling client communications, analyzing customer data, and implementing CRM strategies to drive customer retention and loyalty. This role will work closely with the sales, marketing, and customer service teams to foster seamless interactions with customers.
Key Responsibilities:
• Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience.
• Conduct follow-up communications with sales team to ensure satisfaction and assess further needs.
• Maintain and update customer records in the CRM system to ensure accuracy and completeness of information.
• Generate reports and insights from CRM data to support decision-making and improve customer interactions.
• Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement.
• Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics.
• Contribute ideas for process improvements and work on projects aimed at refining CRM practices.
• Assist in training new team members on CRM tools and best practices.
Key Skills & Qualifications:
• Bachelor’s degree in Mechanical Engineering, Business Administration, Marketing, or a related field.
• 2+ years of experience in a CRM or customer service role, preferably within [Industry].
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Word, Excel, PowerPoint).
Key Competencies:
- Effective Communication
- Adaptability
- Time Management
- Data Analysis Skills
